FAQ


What currency are the prices listed in?

All prices are listed in Canadian dollars.

How long does it take to process my order?

We will process your order in 3 - 5 business days.  If you require a rush order, please email us at hello@playfulelements.ca or send us a message through Messenger with your order number, and we will do our best to accomodate.  

Do you offer international shipping with tracking?

Yes, please email us at hello@playfulelements.ca or send us a message through Messenger, and provide us with the items and quantity you would like to purchase.  We will get a quotation for you.  If you are happy with the quotation, we will manually create an order for you with all your items and the quoted shipping cost, and email the invoice to you from hello@playfulelements.ca.  Please proceed with payment to complete the order.  You will receive an automated order confirmation email once the order is paid.

What happens when I select "free local pickup (Vancouver ONLY)" when I check out?

Pickup location will be near King Edward station on Canada Line.  Once your order is ready to be shipped, we will send you an email from hello@playfulelements.ca to confirm pickup location and time.